Proactive - Accounting Solutions

PROACTIVE MEASURES

To our Valued Clients,

The COVID-19 Coronavirus is having a significant effect on us all, both personally and in our working and business lives. We are writing this email to let you know that we are here to help and support our clients during this time.

We have made preparations and put procedures in place so that the team at Proactive Accounting Solutions are able to deal with, and prepare for, the impact of COVID-19. We are actively responding to the risks so that we can both protect and support our clients and our staff whilst continuing business operations.

We have had a number of staff working both in the office and remotely at home for many years which has placed us in a better position to manage the current situation. We have started our other in-office staff working periodically on a remote basis from home also so that if a closure of the office becomes necessary, we are prepared and can continue operations.

We have requested that any clients that have not lodged their 2019 or earlier returns provide this information to us as soon as possible. This will ensure that even if our office is closed that we will be able to continue to work remotely towards meeting ATO lodgement deadlines.

Our preference is to receive this information electronically to limit everyone’s exposure. If it is necessary to drop records in, please call the office if you have travelled in the last 2 weeks, had exposure to anyone who is ill or are experiencing a sore throat, coughing or fever yourself. If so, one of the Directors will call you to discuss the best way for us to obtain these records.

In regards to client meetings, we have decided to use best practice in limiting these to essential meetings that cannot be done over the phone, such as signing of legal documents etc. This is to ensure minimal exposure for our clients and our staff reducing their risk and that of our wider community.

We are very experienced with providing phone advice to clients as this is predominately how we communicate with our clients on a daily basis. This can be aided by the use of remote meeting technologies using FaceTime, Skype or Zoom meetings where required.

With a decrease in trade, along with disruptions to supply chains, this is placing a lot of pressure on small businesses which is likely to continue for some time. The government has announced its small business stimulus package to assist with employment costs and in providing taxation concessions when purchasing business assets. We will be working with clients to access this assistance and also to identify clients whose businesses are at greatest risk and discussing measures that can be taken to reduce the financial impact.

We will continue to assess how we can best manage the needs of our clients and staff as the situation develops and update you on any changes.

We appreciate your assistance in working together to manage this unprecedented situation and in helping to prevent COVID-19 from spreading within our local community.

Regards,

Andrew Zammit

Managing Director

Email: andrew@proactivesolutions.com.au